Refund policy

Thank you for visiting Giftz Unique! This policy is designed to inform you of our cancellation and refund procedures while using our services.

Cancellation by Giftz Unique

Please note that there are certain circumstances under which we may need to cancel your order:

• We reserve the right to cancel any order for reasons such as limitations on quantity available for purchase, errors in product(s) or pricing information, or other unforeseen circumstances.
• If we need to cancel your order, we will contact you promptly to provide further information.

Cancellation by Customer

If you wish to cancel your order after payment:

• Cancellations are accepted within 12 hours of placing your order. A 20% cancellation fee will be deducted from your total amount.
• The remaining amount will be credited to your account within 7-10 working days.
• We reserve the right to deny refunds for orders that have already been processed, dispatched, or delivered, as these items may become unusable.

To request a cancellation, please email us at giftzunique.com@gmail.com

Important Notes

• As all our products are personalized and created for special occasions, we typically begin processing your order within a few hours of receipt.
• If you provide incomplete delivery information (e.g., incorrect name or address), you may incur additional charges if your parcel is returned to us by the courier.

Product Complaints

If you believe a product is defective or if there is any mistake from our side, please contact us within 24 hours of receiving your order. We will work with you to find a satisfactory solution. Please Note

• Replacement products will take 10-15 days to process.
• Replacement/Exchange are not accepted for products that have been tampered with, used, or have damaged packaging.

For any questions or concerns, feel free to reach out at [giftzunique.com@gmail.com](mailto:giftzunique.com@gmail.com) or visit our website at giftzunique.com

Thank you for your understanding!